and Conditions of Rental
1. The Property is Rosa Cottage, Brancaster, Norfolk. Hereafter called
2. The legal Owner of the Property is Carolyn Overton, hereafter called
These Conditions are the legal interpretation of the Contract. The
Contract shall not be in operation until the full amounts due have
The Contract will be subject to British law and jurisdiction.
The Deposit is 25% of the total rental of The Property. The balance
must be paid at least 9 weeks before departure. The full amount
of the rental is payable on booking if made 9 weeks or less prior
to departure. The Owner reserves the right to cancel a booking without
further notice if the monies are not paid by the due date.
Cancellation by you will incur charges as below. If you do wish
to cancel you should notify us at once by recorded delivery letter.
We will then accept the postmark as the effective date of cancellation.
The following charges will apply:
Cancellation 9 weeks or more prior to departure: loss of deposits.
Cancellations less than 9 weeks but more than 6 weeks prior to departure:
80% of total cost.
Cancellation less than 6 weeks prior to departure: 100% of total
The above charges have to apply if you wish to alter the holiday
dates - if we do not have the alternative dates available. If we
can accommodate you we will charge the relevant price of the holiday
for that date plus a £40 service charge.
Cancellation by us will mean that we refund in full any payments
made by you at the time of our Cancellation, unless the cancellation
is due to circumstances beyond our control amounting to force majeure,
war or threat of war, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, fire or adverse weather conditions
and any other circumstance beyond The Owner's control, or due to
non-payment of balances due.
The Owner cannot accept any claim other than described in these
Surcharges. There are no surcharges made for the rental of The
Property other than described in these Conditions. For example, damage
to the property or fittings or loss of fittings during the stay of
the hirer will have to be charged in full for replacement.
Claims by third parties. The Owner does not accept any claim for damages
from any third party. For all third party claims the person signing
the rental Booking Form is deemed to indemnify The Owner against any
claims of any kind for damages to property, stealing, etc, by all
members of the party.
Breakdowns & Complaints. The Owner cannot accept responsibility
for breakdown in public or local supplies, including water or electricity,
nor any claims against inconvenience caused by building work that
might be deemed necessary by The Owner. In the case of breakdown the
hirer is asked to notify us immediately. We will use our best endeavours
in conjunction with the service company concerned to correct the fault.
If you feel you have any cause for complaint, we should be advised
with all details, including the date and time of your notification
of the problem to our office, within 14 days of your return date.
No claim can be considered after this period has elapsed.
Insurance. It is the responsibility of the hirer to take out all
necessary insurance for possible travel problems, sickness, accidents,
death etc. The Owner does not include any form of insurance in this
hiring, nor can they accept any claim relating to holiday insurance
of any sort.
Additional occupants. The cottage is rented for the use of 8 people
ONLY. The property is rented for the use of the occupants named on
the booking form only. We reserve the right to ask the hirers to leave
the property immediately without compensation if this condition is
not observed. Under no circumstances can maximum occupancy numbers
We promise that your rental contract will be performed with reasonable
skill and care. This means that we will accept responsibility if,
for example, you suffer death or personal injury or your contracted
arrangements are not provided as promised or prove deficient as a
result of our failure to use reasonable skill and care. It is your
responsibility to show that reasonable skill and care has not been
used if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss, damage,
expense, cost or other claim of any description whatsoever which results
from: - the
act(s) and/or omission(s) of the person(s) affected or any member(s)
of their party orthe
act(s) and/or omission(s) of a third party not connected with the
provision of your arrangements and which were unforeseeable or unavoidable
majeure' as defined in clause 7.
We limit the maximum amount we may have to pay you for any claims
you may make against us. The maximum amount we will have to pay you
where we are found liable for loss of and/or damage to any luggage
or personal possessions (including money) is £50 per person
affected. For all other claims which do not involve death or personal
injury, the maximum amount we will have to pay you if we are found
liable to you on any basis is twice the price paid by or on behalf
of the person(s) affected in total. This maximum amount will only
be payable where everything has gone wrong and you have not received
any benefit at all from the rental.
We will not accept responsibility for services or facilities which
do not form part of our agreement.
You must report any claims or complaints to us immediately. If asked
to do so, you must transfer to us or our insurers any rights you have
against whoever is responsible for your claim or complaint and provide
ourselves and our insurers with all co-operation and assistance that
may be reasonably required.
We do not accept liability for (1) any damage, loss, expense or
other sum(s) of any description which, based on the information you
gave us at the time of booking, we could not have foreseen you would
suffer or incur if we breached our contract with you; (2) any business
Property is managed by:
The Windmill, Wellingore, Lincoln. LN5 0HH
Tel. 01522 811821
e-mail: firstname.lastname@example.org. Website: www.norfolk-holiday.com